Política de reembolso
Refund & Return Policy
Last updated: April 29, 2025
At rimanplace.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.
Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
-
Be in the same condition that you received it
-
Be unused
-
Be in its original packaging
-
Include proof of purchase or order confirmation
To start a return, please contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is:
-
Defective
-
Damaged
-
Incorrect
We will evaluate the issue and make it right as quickly as possible.
To report a damaged or incorrect item, please email:
Include:
-
Your order number
-
A description of the issue
-
Photos of the product and packaging
Non-Returnable Items
Certain types of items cannot be returned, including:
-
Opened or used skincare products
-
Personal care products that have been opened
-
Gift cards
-
Final sale items
If you have questions about whether your item can be returned, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement product.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved.
If approved, you will be automatically refunded to your original payment method.
Please remember:
-
Banks and credit card companies may take 5–10 business days to process and post the refund.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
If your order has already been shipped, it will need to follow the standard return process.
Contact Information
If you have any questions about returns or refunds, please contact us:
Email: info@rimanplace.com
Website: rimanplace.com